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Deployment of Entitlements

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Represents an organization’s entitlement settings:

Component Name: Entitlement

Component Type: Settings

 

For business hours settings, represents the metadata used to manage settings for business hours and holidays in entitlements, entitlement templates, campaigns, and cases:

Component Name: BusinessHours

Component Type: Settings

 

Note: Deploy the above settings in a separate deployment if entitlement settings are not enabled on the target org.

 

Represents the settings for an entitlement process:

Component Type: EntitlementProcess

 

Represents an entitlement template:

Component Type: EntitlementTemplate

 

Represents the name and description of a milestone, which you can use in an entitlement process to track important steps in cases:

Component Type: MilestoneType

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