Caution: Flosum Support will never ask for your password, either via phone or email.
To grant login access there are two methods to give access to Flosum Support in Classic Mode and one method to grant access in Lightening Mode.
- Click Appy (the Salesforce avatar) in the top right corner.
- Click "Settings".
- In the menu on the left, select "Grant Account Login Access" under "My Personal Information".
Set the access expiration date for "Flosum support" (minimum of 7 days for technical escalations).
If you are using Classic Mode:
Depending on your Organization, the "Setup" button will be beside your name at the top right of the page or listed as a drop-down option when you click on your name.
1. Choose one of the following:
Non-Enhanced Setup Menu - Setup | My Personal Information | Grant Login Access.
Enhanced Setup Menu - Your Name | My Settings | Personal | Grant Account Login Access
2. Set the access expiration date for "Flosum support" (minimum of 7 days for technical escalations).
3. Click "Save".