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Give access to Flosum support

Flosum Support may ask you to grant login access in order to assist you with a question, issue, or request. This is so that Support can log into the application using your login to troubleshoot and fix issues stemming from your inquiry. You can specify a duration for that access, but please be assured that no one can log in to your account to resolve support issues unless you grant access in this way.

Caution: Flosum Support will never ask for your password, either via phone or email.

To grant login access there are two methods to give access to Flosum Support.
Depending on your Organization, the "Setup" button will be beside your name at the top right of the page or listed as a drop-down option when you click on your name.

1. Choose one of the following:

  • Non-Enhanced Setup Menu - Setup | My Personal Information | Grant Login Access.
  • Enhanced Setup Menu - Your Name | My Settings | Personal | Grant Account Login Access
2. Set the access expiration date for "Flosum support" (Minimum of 7 days for technical escalations).
3. Click Save.
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